Frequently Asked Questions
Quick answers about Apple Authorized repairs, AppleCare+ claims, drop-offs, and store policies.
What is the difference between having my device serviced at Alaska MacStore versus at Apple? +
Alaska MacStore is a locally owned business that is an Apple Authorized Service Provider (AASP). Your device will be serviced by an Apple Certified Technician. Our turnaround times are often shorter because we do all repairs in-house, no appointments are necessary, and we are conveniently located in Midtown Anchorage with easy storefront parking.
Do you honor Apple Warranty Repairs and AppleCare Repairs? +
Yes. As an official Apple Authorized Service Provider, we process warranty repairs and AppleCare+ claims exactly like the Apple Store, using genuine parts and Apple diagnostics.
Do I need an appointment? +
No! Walk-ins are always welcome. Just drop by during our business hours and one of our technicians will assist you.
Why should I choose Alaska MacStore? +
You will enjoy customized local service, a convenient location, not having to schedule appointments weeks in advance, close parking, and that good feeling of supporting a small business in your community.
How long does it take to get my iPhone battery replaced? +
iPhone battery replacements typically take only about one hour.
How long does it take to get my iPhone display replaced? +
iPhone display replacements are usually completed in about an hour and a half.
Still have questions?
We are here to help. Reach out to our local team in Anchorage.