Alaska's only statewide Apple repair service
No Apple Store in your community? You're not alone. Alaska Mac Store accepts mail-in repairs from Barrow to Ketchikan. Genuine parts, Apple-certified technicians, and a clear quote before we touch anything.
How mail-in repair works
Simple, transparent, no surprises. Four steps from your front door to fixed.
Contact Us First
Call or email before shipping. Describe your issue so we can confirm we're the right fit, provide a shipping address, and set expectations on turnaround and cost.
Pack & Ship Your Device
Use original Apple box or padded anti-static wrap inside a rigid box. Include your name, phone number, a brief description of the issue, and your return address. Ship via FedEx or UPS with tracking and insurance.
We Diagnose & Quote
We'll inspect your device, run our standard diagnostics, and contact you with a clear written quote before any work begins. Nothing happens without your approval.
Repair & Return Ship
Once you approve, we complete the repair using genuine Apple parts. We'll package it securely and ship it back to you with a tracking number. Typical return shipping is 2–5 business days within Alaska.
Ready to get started?
Call or email us before shipping. We'll confirm your device, issue, and set expectations before you pack a single box.
Mail-in repair FAQ
What devices can I mail in? +
MacBook Pro, MacBook Air, iMac, Mac mini, Mac Pro, Mac Studio, iPhone, iPad, and Apple Watch. If you're unsure, just call us first — we'll let you know right away.
How much does shipping cost? +
You pay for shipping to us. We'll quote return shipping as part of your repair estimate. For most intra-Alaska shipments, return shipping is $20–$45 via USPS Priority or FedEx Ground.
How long does the whole process take? +
Most repairs take 3–7 business days once we receive your device. Add 2–5 days each way for shipping depending on your location in Alaska.
Do you offer warranty on mail-in repairs? +
Yes. All repairs carry the same 90-day labor warranty as our in-store work. Parts are covered under Apple's standard warranty where applicable.
What if my device can't be repaired? +
We'll contact you immediately and return the device as-is at a minimal return shipping cost. You'll never be charged for a repair you didn't approve.
Can I track my repair status? +
Yes. We'll give you a direct phone number and email point of contact, and we'll proactively update you at each stage — received, diagnosed, approved, repaired, and shipped.
Communities we serve by mail
We've received repairs from across Alaska. Here are some of the communities our customers ship from — if yours isn't listed, we still want to help.
+ every corner of the Last Frontier. If Alaska is your home, we can help.
How to safely pack your Mac or iPhone
- ✓ Use the original Apple box if you still have it — it's designed to protect that exact device.
- ✓ No Apple box? Use 2+ inches of bubble wrap around the device inside a rigid cardboard box.
- ✓ Include a note with your name, phone number, email, and a brief description of the issue.
- ✓ Ship via FedEx or UPS with tracking. Insure for the full value of the device.
- ✓ Do NOT include power cords, cases, or accessories unless they're part of the issue.
- ✓ Back up your data before shipping if at all possible. We handle your device with care, but it's always good practice.
Ship repairs to:
Alaska Mac Store
2217 E. Tudor Blvd. #17
Anchorage, AK 99507
Phone: 907-272-7697
Email: info@akmacstore.com
Always contact us before shipping so we're expecting your device.